Venturing into new channels: how travel agents and operators can provide a first-class digital customer experience by Geoff Galat, Vice President Worldwide Marketing, IBM Tealeaf
Online holiday bookings are at a record high. According to the latest ITB World Travel Trends Report, 65% of all holidays are now booked online, compared to 24% that are booked via travel agencies.
Earlier this month ABTA announced new guidance and a checklist to help members better understand disabled customers? needs. As the MD of the UK?s leading accessible holidays tour operator I have been championing the cause of accessible tourism since I set up Enable Holidays ten years ago and I welcome this move by ABTA. However, there?s still a long way to go.
As 2014 dawns, two stories look set to dominate the British headlines throughout the year. Firstly, with the 1st January 2014 expiration of the 2007 agreement restricting the right of Bulgarians and Romanians to work in the UK, Britons are braced for an influx of people from those countries.