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Venturing into new channels: how travel agents and operators can provide a first-class digital customer experience by Geoff Galat, Vice President Worldwide Marketing, IBM Tealeaf

Online holiday bookings are at a record high. According to the latest ITB World Travel Trends Report, 65% of all holidays are now booked online, compared to 24% that are booked via travel agencies.

Accessible Tourism: Pipe Dream or reality? by Lynne Kirby, MD of Enable Holidays

Earlier this month ABTA announced new guidance and a checklist to help members better understand disabled customers? needs. As the MD of the UK?s leading accessible holidays tour operator I have been championing the cause of accessible tourism since I set up Enable Holidays ten years ago and I welcome this move by ABTA. However, there?s still a long way to go.

Virgin Holidays Cruises' unveils results of etiquette survey

A recent survey conducted by Virgin Holidays Cruises of more than 1,000 British holidaymakers revealed what they would like to do on a cruise, especially in relation to etiquette.

Ivan Ivanov, COO of 60K, a Bulgarian contact centre which works for companies like Thomas Cook and Sky, takes a light-hearted look at where is the better place to live and work: Bulgaria or the UK?

As 2014 dawns, two stories look set to dominate the British headlines throughout the year. Firstly, with the 1st January 2014 expiration of the 2007 agreement restricting the right of Bulgarians and Romanians to work in the UK, Britons are braced for an influx of people from those countries.

Jet2.com & Jet2holidays reveal key trends in What?s Hot 2014 report

Jet2holidays and Jet2.com have released their annual travel trend report, revealing ?What?s Hot? for 2014.

Research reveals Brits will spend ?2k on holidays this year as consumer confidence rises

New research released by ecommerce partner Webloyalty has revealed that this year will see increased confidence in the UK?s leisure spending as compared to last year, with 85% of British holidaymakers planning to spend either the same or more on their holidays as they did in 2013.

Katherine Evans, PR & Marketing Executive at 03NumberShop, asks how the Consumer Rights Directive will affect travel companies and their phone numbers

Travel companies? are to be affected by new consumer rights rules that attempt to overhaul the execution of customer service and complaints lines as higher rate phone numbers are to be banned from use.

Welcome to the Training section of the Travel Bulletin Online website. On this page we feature invaluable articles from respected Travel Training Professionals that will help improve your work skills and so develop your career. Learn from the experts!

You can also link through to a calendar of forthcoming training events to see what free training is currently on offer in your geographical region.

We are in the process of developing our own Travel Bulletin Online Learning Zone, so watch this space!

If you have any suggestions about our training section or have some training features or events you feel we should feature then please email training@travelbulletin.co.uk.

Welcome to the Training section of the Travel Bulletin Online website. On this page we feature invaluable articles from respected Travel Training Professionals that will help improve your work skills and so develop your career. Learn from the experts!

You can also link through to a calendar of forthcoming training events to see what free training is currently on offer in your geographical region.

We are in the process of developing our own Travel Bulletin Online Learning Zone, so watch this space!

If you have any suggestions about our training section or have some training features or events you feel we should feature then please email training@travelbulletin.co.uk.