With an abundance of roaming data offers and Wi-Fi options becoming available across the world, today?s travellers are increasingly turning to their mobile devices to find information, access services and communicate on the go, regardless of their location. At the same time, the increasing availability of innovative apps and advanced multimedia capabilities mean that mobile users are now demanding more while in transit. As a result, travel companies and their partners are entering a new era in which they must be prepared to use mobile to engage with consumers as never before.

Given that their only source of customers is online, tech is intrinsically at the heart of a successful Online Travel Agency (OTA). For this reason there is little or no room in the market for an agent who is not au-fait and up-to-date with the latest in the world of travel tech. 

The late 90s saw the start of a trend that would change the way we purchase holidays forever. Websites such as Expedia were set up to encourage consumers to go online for their travel needs and now, less than 20 years later, online channels account for 45% of bookings made in Europe, according to Phocuswright. The market is now amidst another major trend as mobile device usage is soaring in the travel sector.

Whether you are a growing business or an established multi-national company in the travel industry, customer service is a critical factor of success. In a truly digital age, where customers have a variety of channels available to express their endorsements or complaints, timely and personal customer service is now essential for success. 

Business travel can be very expensive. In fact, as most companies know, Travel and Expenses (T&E) are the second highest controllable expense after Salary and Benefits. It is also an area where businesses can lose significant sums of money due to weak exchange rates, confusion over expenses, misunderstandings in the expenses process, fraudulent activity and cash being lost or stolen. In order to address these issues, one solution to consider is using prepaid travel cards.

Picture the scene. You arrive at the airport, smugly carrying your iPhone ready to show your mobile boarding pass. You?re not carrying any travel documents because it?s all saved on your trusty iPhone your flight number, seat number, hotel address. You stroll into the terminal building, pull out your phone then freeze: your battery down to its final bar.