vc.web.local

Richard Evans, director of marketing ? EMEA, Silverpop, explains how to maximise email and social customer service potential

richard evansIn the travel industry, customer service is always a key topic. When people are looking to do business with travel and tourism companies they expect a first-class, personalised experience - the industry lives and dies by it.

Pete Petrella, creative director at global agency gyro, discusses his five top tips in creating an effective airline loyalty programme in the present climate

Pete_PetrellaLoyalty is a core end goal for marketers world-wide. A stable customer base can provide a much-needed starting point for a growing business, as well as buoyancy in rough times for established companies weathering a storm. But the airline industry has been slow to recognise this.

Alick Miskin, director of diversity services at Grass Roots, looks at how the industry can rise to the challenge of Olympic hospitality

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alick miskin grass rootsThe London 2012 Olympics is a huge opportunity for the leisure and hospitality industry, but it will also bring its challenges as we prepare for the influx of a diverse mix of tourists, sporting competitors and support staff visiting the Games.

Ian Simpson, MD at Catalogues 4 Business, explains why we should ignore the digital evangelists when it comes to marketing

ian simpson1Our recent Channel Vision study of 123 businesses found that more than half believe it isnt appropriate to have a catalogue. Interestingly a good tranche of these were drawn from the travel industry which has historically been a big user of catalogues. The research found that instead, businesses in the sector are focusing their efforts and resources on e-commerce.

CIPP survey finds more than a third of Brits have no holiday savings

The Chartered Institute of Payroll Professionals (CIPP) has found, following a recent survey, that more than a third (41%) of workers either don?t save for their summer holiday or they put it all on their credit card.

Alpharooms.com research reveals Brits are culture vultures

The ?Brits abroad? stereotype, once a byword for sunburnt lager louts, has been turned on its head by new research from alpharooms.com.

Ian Jennings, founder and managing director of travel insurance company Explorer Travel Insurance, shares his top tips on finding the best insurance deal to meet all circumstances

ian jenningsPeople aged 65+ and those with pre-existing medical conditions are struggling to find travel insurance at the time of travel. Those that do find travel insurance often end up paying over the odds.?

Welcome to the Training section of the Travel Bulletin Online website. On this page we feature invaluable articles from respected Travel Training Professionals that will help improve your work skills and so develop your career. Learn from the experts!

You can also link through to a calendar of forthcoming training events to see what free training is currently on offer in your geographical region.

We are in the process of developing our own Travel Bulletin Online Learning Zone, so watch this space!

If you have any suggestions about our training section or have some training features or events you feel we should feature then please email training@travelbulletin.co.uk.

Welcome to the Training section of the Travel Bulletin Online website. On this page we feature invaluable articles from respected Travel Training Professionals that will help improve your work skills and so develop your career. Learn from the experts!

You can also link through to a calendar of forthcoming training events to see what free training is currently on offer in your geographical region.

We are in the process of developing our own Travel Bulletin Online Learning Zone, so watch this space!

If you have any suggestions about our training section or have some training features or events you feel we should feature then please email training@travelbulletin.co.uk.