The contact centre of 2014 is already almost unrecognisable from the call centre of 1984, 1994, even 2004. It is hard to think of a sector which has been through more change. Yet within the next few years we will witness another revolution in the contact centre world.

A survey of 2,000 people has found that Brits are not necessarily using their summer holidays to simply bask in the sun.

Increasingly, companies are taking advantage of information on the behaviour of potential travellers to predict future behaviour, and to use these predictions to deliver better travel experiences for their customers.

Families travelling to the eurozone and other European hotspots at the end of the school term will find that the powerful pound will make it cheaper in almost every destination surveyed for the annual Post Office Travel Money Family Holiday Report.

Increases in demand for short breaks in London has led to widening of supply and an increasingly competitive market where agents must be savvy to protect their profit margins.

More than half (54%) of British guests fail to complain about hotel cleanliness issues, according to new research from CheckSafetyFirst.com.