Increasing the average booking value of ferry and cruise customers by Bet Maguire, Senior Analyst, Maxymiser
The cruise and ferry industries may enjoy a different customer profile and face different competitive challenges but there is one underpinning goal that they both share: the sale of ancillary products (from destination excursions to onboard meals) can mean the difference between profit and loss on any single journey. Bet Maguire, Senior Analyst, Maxymiser, outlines the importance of online content and customer journey optimisation to drive up revenues.





