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Duty-free still has allure for holiday travellers

Holidaying Brits do still love their duty free, with more than a quarter of travellers admitting to going a bit crazy, and shelling out more than ?30 on tax-free goodies when faced with an airport duty free shop, according to a survey from HolidayExtras.com

The need for speed ? Mark Harrington, CEO of Check Safety First, explains how real-time safety reports can aid both tour operators and hoteliers


How can hoteliers and tour operators work together to improve the regular flow of health and safety information, providing up-to-date intelligence which can help to avoid future liability and negative publicity??

Hoda Lacey explains how to manage risk in the workplace


Recent worldwide events have caused me to reflect on some of the basic management omissions that occur in businesses. Essentially, a country is an organisation on a larger scale. Understand one and you will understand the other. So translate the recent stand- off in Egypt into business terms where the board of directors, the shareholders, the customers and the staff are demanding that the CEO step down.

Virgin Atlantic cabin crew reveal unusual customer requests made at 35,000 feet

Flying to 30 destinations around the world, Virgin Atlantic?s six million passengers all have their own individual demands and requests. Following a recent survey of more than 3,000 of the airlines cabin crew, the company has compiled a selection of the strangest, most unusual requests received over the years.?

Taxing times: Maia Honan from Positive Thinking looks at how to win over customers amongst all the VAT hype


There?s been a great deal of discussion about VAT rising to 20% in recent weeks, with all business sectors analysing what it means for them and how far their customers will be affected. For the travel industry, however, VAT is not a chief cause for concern. Holidaymakers planning their summer beach holiday don?t have to worry about paying more for their package holiday, according to ABTA, who is reminding travellers that the VAT hike does not apply to the total cost of an overseas package holiday.

Richard English offers more tips on telephone sales

In my last feature last year (doesn?t time fly!) I said that it was important to try to close the sale and not to let your telephone customer hang up without getting some kind of commitment. Try always to get some agreement from your customer, even if you can?t get a definite booking.?

Are your treasures lost at sea?

Almost 100 items have been lost in just six months on ferries but only a quarter are reunited with their owners Cross-Channel ferry operator DFDS Seaways.

Welcome to the Training section of the Travel Bulletin Online website. On this page we feature invaluable articles from respected Travel Training Professionals that will help improve your work skills and so develop your career. Learn from the experts!

You can also link through to a calendar of forthcoming training events to see what free training is currently on offer in your geographical region.

We are in the process of developing our own Travel Bulletin Online Learning Zone, so watch this space!

If you have any suggestions about our training section or have some training features or events you feel we should feature then please email training@travelbulletin.co.uk.

Welcome to the Training section of the Travel Bulletin Online website. On this page we feature invaluable articles from respected Travel Training Professionals that will help improve your work skills and so develop your career. Learn from the experts!

You can also link through to a calendar of forthcoming training events to see what free training is currently on offer in your geographical region.

We are in the process of developing our own Travel Bulletin Online Learning Zone, so watch this space!

If you have any suggestions about our training section or have some training features or events you feel we should feature then please email training@travelbulletin.co.uk.