Within the hospitality and tourism sector, consumers are constantly on the look out for the latest offers and deals. This means that as a hotel, restaurant, attraction or venue owner, you need to provide your customers with the best possible offer available.

Online holiday bookings are at a record high. According to the latest ITB World Travel Trends Report, 65% of all holidays are now booked online, compared to 24% that are booked via travel agencies.

Earlier this month ABTA announced new guidance and a checklist to help members better understand disabled customers? needs. As the MD of the UK?s leading accessible holidays tour operator I have been championing the cause of accessible tourism since I set up Enable Holidays ten years ago and I welcome this move by ABTA. However, there?s still a long way to go.

As 2014 dawns, two stories look set to dominate the British headlines throughout the year. Firstly, with the 1st January 2014 expiration of the 2007 agreement restricting the right of Bulgarians and Romanians to work in the UK, Britons are braced for an influx of people from those countries.

Travel companies? are to be affected by new consumer rights rules that attempt to overhaul the execution of customer service and complaints lines as higher rate phone numbers are to be banned from use.

In the travel industry, business processes and technology tend to restrict whether companies can easily reduce the costs of extending their product range or selling more flexible products.