emiratesreaffirmscustomercarewithpolicyupdate

Emirates reaffirms care for its customers with latest policy updates

Emirates has announced the latest updates to its booking policies reaffirming customer confidence and flexibility with travel plans.

Customers holding tickets issued before September 30, 2020 for travel before December 31, 2021, can now rebook to travel anytime within 36 months, an extension of 12 months from the previous policy. Those holding tickets issued after October 1, 2020 for travel before December 31, 2021 can utilise their tickets anytime within 24 months. In addition, the fees for reissuing any ticket will be waived, and vouchers or unused portions of Emirates tickets will be refunded without penalty.

Customers who hold tickets issued directly by Emirates, whether via emirates.com or the airline's retail and contact centres, do not have to contact Emirates as the tickets are automatically extended. Customers who purchased their tickets via a travel agent will need to contact their agent before the expiry date to reissue their tickets.

For more information on Emirates' rebooking policy: https://www.emirates.com/ae/english/help/covid-19/ticket-options/

The airline is now extending its facility of providing global multi-risk travel insurance cover for all passengers beyond March 31, 2021 until further notice.

For more information: https://www.emirates.com/ae/english/before-you-fly/multi-risk-travel-insurance/

For its frequent flyers, Emirates Skywards is extending the Tier Status of its Silver, Gold and Platinum members until 2022. The validity of any Skywards Miles due to expire since April 2020 has been further extended until August 31, 2021, providing Skywards members with more opportunities to utilize them for an extensive range of flight and partner rewards as well as other privileges.

For more information: https://www.emirates.com/il/english/skywards/retain-your-emirates-skywards-status/

In addition, Emirates Skywards is offering members a chance to earn double Tier Miles on all Emirates and flydubai flights booked from April 1 until June 30, for travel until December 30, 2021.


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