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Air France-KLM and Amadeus sign new agreement to help agents

The Air France-KLM group and Amadeus have signed an agreement so that the airlines' offers can be made available for travel agents through the Amadeus Travel Platform and its NDC-enabled solutions.

To access Air France-KLM content distributed via NDC, agents will need to sign bilateral agreements with Air France-KLM and Amadeus.

Over the last few years, Air France-KLM has been working with Amadeus to connect its NDC services to the Amadeus Travel Platform. The booking process has already been integrated, meaning travel agents involved in the pilot programme will be able to book via NDC through the platform in Q4 this year. The full integration with servicing capabilities is expected to be completed in the first half of 2021 for widespread access among agents.

“We’re pleased that our NDC content will soon be accessible to Air France-KLM partner agents via the Amadeus platform,” commented Pieter Bootsma, chief revenue officer Air France-KLM. “NDC is a key innovation for Air France-KLM as it allows Air France-KLM customers to benefit from more attractive and customised offers, such as continuous pricing and tailor-made bundles.”

Agents will be able to search, compare, book, and service Air France-KLM content in one merged display through Amadeus, whether they use the Travel API or Selling Platform Connect. Amadeus will also be enabling corporate bookings to be made via NDC through cytric Travel & Expense. 

“This is a significant step on our NDC journey to enable adoption at scale,” said Decius Valmorbida, president, travel unit, Amadeus. "This is testament to both the strength of our technology and our collaborative approach, as we build a sustainable framework that brings value to airlines, travel sellers, and the traveller, to achieve the industry’s vision for modern retailing.”

 


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