The Scenic Group (Scenic Luxury Cruises & Tours and Emerald Cruises) has announced it will temporarily suspend all river cruise operations until April 30, as part of its response to the COVID-19 pandemic situation.
For guests whose river cruise departures are within this period, the group is offering the choice of either a future travel credit valued at 125% of the booking or the option of a refund to the value of the amount paid. Guests choosing a future travel credit will have up to 24 months to travel on a river cruise.
Glen Moroney, Scenic Group owner, said: ?With the news of increasing virus cases in countries around the world, the health and safety of guests and crew is our primary focus. We will continue to ensure they come first and foremost in all our decisions?.
The group is also committed to protecting travel agent commissions on bookings for cancelled cruises that were paid in full and for the total amount of the future travel credits.
For more information on the cancellation policy, go to www.scenic.co.uk/coronavirus-update and www.emeraldwaterways.co.uk/coronavirus-update
