With COVID-19 adding uncertainty to travel plans around the world, Royal Caribbean Group has announced it will give guests greater control over their holiday decisions, allowing them to cancel cruises as late as two days before departure.
The 'Cruise With Confidence' policy allows guests on Royal Caribbean International, Celebrity Cruises, Azamara and Silversea to cancel up to 48 hours before sailing. They will receive full credit for their fare, usable on any future sailing of the guest?s choice in 2020 or 2021. The policy applies to both new and existing cruise bookings.
Richard Fain, chairman and CEO of the company, said: ?Our previous policy set earlier deadlines for guests to cancel their cruises, and that added unnecessary stress."
?Trying to guess a month or more in advance where areas of concern about coronavirus might be is challenging for medical experts, much less a family preparing for vacation."
?When circumstances are as fast-changing as they have been recently, it?s good to know you have the option to take a rain check. We think putting more control in our guests? hands helps them make informed decisions about whether to keep their existing vacation plans or trade out for a more convenient time or itinerary.?
The policy applies to all cruises with a sailing date on or before July 31, 2020, and will be offered by the company?s global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea.
