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Princess Cruises extends agent webchat hours

The opening hours for the cruise line's 'Ask Isaac' service is set to be extended.

Due to increased demand from agents, Princess Cruises' online agent webchat service, 'Ask Isaac', has been extended to 9am-5pm on Monday-Saturday and 10am-4pm on Sundays to give agents more flexibilities with enquiries. 

The tool has been offered to agents for over five years, accounting for a quarter of UK agent enquiries. 

“Princess Cruises is dedicated to supporting the trade and it has never been more important to be able to provide immediate support and information to our travel agents partners.” Tony Roberts, vice president Princess Cruises UK & Europe, said. “Extending Ask Isaac’s hours means we are able to allocate even more resource, time and support to the growing number of agents who are benefitting from the live webchat service.”

Ask Isaac is available at Princess' online agent portal: www.onesourcecruises.com


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