OYO Hotels & Homes has announced new operational procedures at its independently-owned hotels to prepare them for reopening along with approved timelines.
The new procedures will focus on a minimal-touch experience, ensuring stringent levels of hygiene and accounting for the ongoing need for social distancing. OYO will also introduce a ?Sanitised Stays? tag that will be displayed on online property descriptions, indicating that staff are fully trained in the new processes and that the hotel has reached a high compliance level in implementing them.
OYO held a webinar to introduce the new standard operating procedures to its existing partners. A further webinar is being planned which will be open to non-OYO owners facing similar challenges of safely and efficiently reopening in light of the specific considerations associated with operating smaller, independent hotels.
?The ?new normal? that the hotel industry faces in the post-lockdown environment presents a real set of challenges for small, independent, neighbourhood hotels which generally operate with limited resources and budgets,? commented Rishabh Gupta, head of OYO UK & Europe. ?OYO is working with our partners to introduce tailored solutions that balance excellent hygiene with cost efficiencies; utilising technology as well as practical steps to enable these valued hotels remain both attractive and viable.?
As per the updated operating procedures, excess furniture will be removed from lobby to create extra space and markings will be placed on the floor to enable social distancing. Disinfected room keys and TV remote controls will be given inside zip-lock bags and bedrooms will also include a supply of polybags to be used by guests for dirty towels and used toiletries.
Hotels are being supplied with posters containing important information such as Coronavirus symptoms and correct hand-washing techniques to put on display. Property managers are encouraged to explore new ways of engaging with guests like video call for any assistance. Online check-outs and payments are encouraged.
In addition to these procedures, OYO is currently developing the technology for app-based remote check-in, which will enable a hassle-free process with minimal contact between guests and staff. It is also exploring digital key boxes so guests can collect their key outside their room rather than at reception.
