A new investigative survey released by MoneysavingExpert.com (MSE) suggests that Jet2.com and Jet2holidays are the best airline and best tour operator in the UK for the way they have been treating customers during COVID-19 pandemic.
More than 27,000 travel customers responded to MSE?s ?coronavirus travel survey?, which asked for their rating, feedback and experiences dealing with 81 airlines and travel firms due to problems arising from coronavirus.
The survey shows that Jet2holidays had a positive score of more than 54, the highest ranked tour operator in the list and the fourth highest company overall. Jet2.com was ranked as the best airline, with a score of more than 47 which put it fifth overall.
The travel restrictions caused by the pandemic has resulted in the company?s fleet of aircraft having to be grounded. In response, the company has continued to operate a fully staffed call centre working tirelessly to proactively contact customers in departure date order to discuss their options.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: ?We understand that these unprecedented events have had a huge impact on our customers, and we would like to thank them for their loyalty, understanding and patience. Our teams are working around the clock to help and look after customers, and this feedback from MSE is richly deserved for all that hard work. We cannot wait to be flying customers away on their well-deserved holidays again.?
Image Credit: Oliver Holzbauer/Flickr
