Intrepid Travel has launched a flexible booking policy and enhanced safety procedures in response to the COVID-19 outbreak.
The flexible bookings policy allows changes to travel plans 21 days before a scheduled departure, allowing for new travel dates or an entirely different trip, with no change fees.
Brett Mitchell, chief commercial officer, Intrepid Travel, said: ?We want to ensure your clients can book confidently and change, move or cancel their travels with no fuss. Safety is our biggest priority and we have been working tirelessly with health bodies to ensure we have the world?s best safety and hygiene practices on all our trips.?
Deposits are the only cost travellers will pay until 21 days before departure, and if plans change, that deposit will be transferred toward another trip. Travellers can reserve a trip without payment for up to five days.
All Intrepid trips will now be operated under new safe travel protocols developed and endorsed by the world travel and tourism council. The new policy is a result of Intrepid?s learning from this crisis and to meet the requirements to operate safely in this environment.
Additional measures, in line with government health advice and with global health authorities will include enhanced sanitation, contactless technology solutions, physical distancing across accommodation, transport and restaurants as well as pre- and on-trip health screenings.
A customer confidence toolkit that speaks to safe travels and flexible bookings will soon be available and shared directly with agent partners to help them navigate questions around re-bookings, converting credit, new bookings and revised health and safety protocols.
