The four-strong team will exclusively handle agent enquiries and bookings.
Riviera Travel has announced a new trade-dedicated contact centre team.
The four-strong team, all internal hires, comprises Matt Anthony, Beverly Darmanin, Diane Ibson and Elizabeth Monk.
Operating from Riviera's head office in Burton-on-Trent, the contact centre is open between 9am and 5:30pm from Monday to Friday and 9am to 5pm on Saturdays.
Agent enquiries can be handled via existing channels on Sundays from 10am to 4pm.
Thomas Morgan, Riviera Travel's head of trade, explained: "Agents are central to the success of Riviera, and our dedicated, trade-friendly team will help further strengthen communications. We want front-line agents to be able to build relationships with them, and easily and effectively get in touch whenever they have a related question or booking enquiry.
"The team is aligned to our wider campaigns and initiatives, and help focus on messages such as our current trade-only door-to-door promotion. We are absolutely committed to working alongside agents for the long term, and this is another example of the partnership approach in action."
Agents can contact the team via 01283 744370 or by email at agents@rivieratravel.co.uk.
