The cruise line has launched its new video-led training programme to make it easier for agents to learn more about the brand
Now comprising five modules, the programme covers an introduction to the operator, its fleet of ships, the onboard experience and shore excursions, and two destination sessions. More modules will be added in due course.
Each module will include a quiz to test agents’ knowledge of the brand.
The portal also features a range of agent-focused resources, including a toolbox with digital selling guides, brochures and images, as well as a section for the latest news, a ‘meet the team’ page, and information about incentives.
Michelle Daniels, country manager UK & Ireland, Australia & New Zealand, said, “We’ve developed our new agent training programme to make learning about VIVA Cruises easier and more accessible than ever. By bringing together expert training, practical sales resources and the latest brand updates in one easy-to-use hub, we’re reinforcing our commitment to the trade, helping agents increase awareness of VIVA Cruises, inspire their customers and drive more bookings.”
