Jet2's app has launched new features to give customers more control over their information and to aid in the holiday experience
The latest updates are part of Jet2’s continued investment into delivering its industry-leading customer experience, including digitally, to make holidays even simpler, smoother and more convenient for customers.
As part of the new app functionality, customers are now able to view live flight times, flight status and updates from 72 hours before their departure.
In addition, customers can now also view details about how and when they can meet their Jet2 in-resort Customer Helper, as the app will enable them to view visit times and locations, as well as the Customer Helper’s name. By providing customers with easy, on-the-go access to accurate visit information, Jet2 is improving customer satisfaction even further, whilst also enhancing operational effectiveness.
David Hills, Chief Customer Officer at Jet2, commented, “We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customer’s hands, we are improving our industry-leading customer experience even further. This is part of our continued investment in delivering the very best customer service there is, and it is another example of how we are continuing to evolve our app and digital offering in response to what customers want from us.”
