The new survey launched by the cruise line will be used to gather feedback directly from agents with categories relating to brand awareness, booking tools, incentives and engagement
Running until August 15th, 2025, the survey will also give agents the chance to win a £100 Amazon voucher. Each agent who completes the survey will be entered into a prize draw, with each of the 10 winners being notified via email from September 1st, 2025.
Janet Parton, VP business development at Celestyal, highlighted the importance of understanding agents’ needs and ways of working as they “play a vital role in bringing our unique cruise experiences to life for guests.”
“The feedback is essential as we continue to evolve and this survey is more than a questionnaire; it’s a conversation starter that puts the agent voice at the heart of our strategy.”
