A new function on the trade portal allows agents to manage bookings and process changes, including date and flight amendments
Agents can process transfers and name changes free of charge, with select other options incurring a £25 per person fee: down from the £40 charge for changes processed by the package operator's trade support team.
Changes include date changes/flight amendments to departures on the same day as originally booked (up to 28 days before departure), name changes of up to three characters for additional passengers, upgrades or downgrades to transfers (along with booking and cancellation) up to five days before departure, adding or amending seats before check-in, and adding additional luggage.
Natasha Marson, head of trade distribution, celebrated the additional functionality. "We’re thrilled to be transforming experiences for our brilliant travel agent partners by introducing our new ‘Manage Holiday’ function on the easyJet holidays trade portal, providing even more flexibility and control when it comes to amending customer bookings.
"With this latest enhancement, agents can now make a range of changes online, and with reduced online amendment fees, allowing them to provide the best support for customers, with the tools they need to deliver brilliant service every step of the way."
