The Scenic Group (including Scenic Luxury Cruises & Tours and Emerald Cruises) has suspended all operations for land tours and river and ocean cruises until August 31
The Scenic Eclipse sailings will be suspended until September 30.
Colin Downing, managing director UK, Scenic Group, said: ?Our top priority is to ensure that our guests and employees are able to travel safely, before we resume operations. Although we have seen some easing of national lockdowns; the travel restrictions vary from country to country, and it is impossible for us to operate our scheduled departures.?
The Scenic Group is offering guests, who had already booked a trip, a flexible ?future travel credit,? which offers a value of 110% , deposited on any affected river or ocean cruise booking, and 100% on any affected land tours.
Guests will be offered the future travel credit on a new or existing booking, across the portfolio of brands till June 30 2023. The credit is fully transferrable.
If the registered guest is unable to take that trip by June 30 2023, they will be getting a refund.
The Scenic Group is committed to protecting agent commissions on bookings, for cancelled cruises that have been paid in full, and for the total amount of the future travel credits.
Details of the cancellation policy for Scenic Luxury Cruises & Tours: https://www.scenic.co.uk/coronavirus-update
Emerald Cruises: https://www.emeraldwaterways.co.uk/coronavirus-update
Image credit: The Scenic Group
