Railbookers and Amtrak Vacations have announced a new cancellation and rescheduling policy to help travel agents and their customers deal with the ongoing coronavirus (COVID-19) situation.
Any new reservations booked before April 30 will have the option to change travel dates or cancel the rail holiday up until five days prior to departure without incurring any change or cancellation fees.
Any existing reservations can be rescheduled up to five days prior to departure date without incurring any change or cancellation fees.
In either case, customers will be issued a voucher for future travel valid for 24 months, which can be used towards a new reservation with any of our brands, destinations, and itineraries for any travel date and length of trip without any penalty.
Frank Marini, president of Railbookers and Amtrak Vacations, said: ?With Railbookers and Amtrak Vacations, we give our travel agents and customers maximum flexibility so they can choose where, when, and how long they want to travel. For example, if a travel agent?s customer no longer wants to travel to Italy, they can select a Grand Canyon journey with our Amtrak Vacations brand. We are not restricting customers to specific dates of travel or destinations. If the train goes there, so do we.?
