The newly-refreshed OneSource platform has been described as "a significant milestone in our commitment to supporting our valued travel agents" by sales director Hayley Moore, with several features added or enhanced to help boost agent sales
Hoping to provide agents with all the tools and resources they need to deliver the customer service the cruise line is known for on board during the booking process, notable upgrades have been made to the customer service hub.
Agents can now access a wide range of FAQs, guides and 24/7 customer support, hopefully reducing the time agents spend on the phone or live chat when faced with customer queries.
The training library now features upgraded how-to guides for the POLAR and Plane Sailing booking systems, as well as new content spotlighting the cruise line's destination content, and marketing toolkits.
A new webinar page stars eight new bite-sized training videos, plus links to the Princess Cruises Sales YouTube channel, home to 29 new guides.
Continuing, Hayley added, "Our team has worked tirelessly to develop a platform that empowers agents with the tools and resources they need to excel in selling Princess Cruises.
"By listening to agent feedback and analysing platform usage, we’ve tailored OneSource to provide the most relevant and engaging content, ensuring agents feel confident and well-equipped to promote our brand."
Upon logging in, agents will be greeted with a pop-up showcasing the new features on the platform and explaining how they can optimise their use of the platform.
