Palladium Hotel Group will reopen the Grand Palladium White Sand Resort & Spa, Grand Palladium Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa, and the adults-only TRS Yucatan Hotel hotels in Mexico?s Riviera Maya from October 2.
The properties in the Dominican Republic, including the Grand Palladium Punta Cana Resort & Spa, Grand Palladium Bavaro Suites Resort & Spa, Grand Palladium Palace Resort Spa & Casino and the adults-only TRS Turquesa Hotel, will reopen from November 19. The TRS Cap Cana Hotel, an adults-only resort on the exclusive seafront area of Cap Cana, will reopen on December 18.
Palladium will open these nine hotels with upgraded health and safety protocols. Free medical assistance insurance, including medical and hospital costs, transfers and stay extension, is offered to all guests staying at these properties, to protect guests against unforeseen circumstances. Other measures include digital check in and checkout, extra hand sanitisation points, staff training, adaptation of spaces for social distancing, and the use of technology for providing information.
Additionally, the hotel group intends to implement flexible booking terms and easy, transparent cancellation policies.
Nacho Gozalbo, commercial director, said, ?We appreciate the challenges that we have been facing and particularly those faced by the retail travel trade. We know that the evolution of the pandemic has a lot of pressure on the travel industry, both in Spain and in the United Kingdom, but we feel confident that we can all recoup some of the losses this year over the winter period, with bookings to the Caribbean.?
He added, ?We continue to monitor the travel regulations in our leading source markets, such as in the UK and we hope we make progress soon with regards to travel restrictions and quarantines. We would like to thank our UK agents for continuing to support us during these challenging times and look forward to organising more agent events in the UK and hosting more UK agents on Palladium FAM trips.?
