travel agent Work from home Pexels 374085 Burst

Carrier reaffirms its support for travel agents

Committing to supporting agents through the 'final stages' of the crisis, Carrier looks ahead. 

At this time of year, Carrier would normally unveil their yearly schedule for the Preferred Partner Programme - an initiative accessible to the operator's VIP agent partners, offering them a roster of events, training, promotions and educational webinars. Knowing this type of schedule can be difficult to collate in the current climate, Carrier has swapped this programme for a number of initiatives to immediately support their trade partners. 

Carrier head of sales, Rick Milne commented “We regularly hold Supper Club meetings with our VIP agents and these have been even more important during the last year. We want our VIP partners to know that we are there to support them, and give them the opportunity to tell us what would assist them most during this difficult period. Like many in the industry, agents are hoping we are now entering the final phase of pandemic and they can begin their recovery. We have taken this on board and are reacting to offer further assistance and reassurance during this time, and are refocusing our budgets on what is important right now.”

Enhanced Preferred Partners benefits

On key bookings made from January 1 and March 31, 2021, Carrier will focus on paying a guaranteed override to key agents, paid at the end of the quarter in April. An additional payment will be made in January to agents that made bookings that did go on to travel in 2020. Managing director, Mark Duguid, explained: Mark Duguid commented “Knowing that it was impossible for partners to hit their targeted overrides last year in such unprecedented times, exceptionally, we are offering to pay a guaranteed override to recognise our partners’ support in such a difficult year.”

Travel Made to Order

Knowing clients are now looking for a more reassuring booking policy, Carrier has launched its Travel Made to Order service; allowing customised booking conditions based on the customer's needs. This includes choice of amending or postponing at no extra charge and committing to a 100% refund if the holiday doesn't go ahead to ensure customer confidence and help agents to start booking again. Carrier head of marketing, Natasha Towey, explained: “The customer has always remained at the heart of our delivery and decision making, we’re now just equipping agents with the tools and collateral they need to execute this in a more proactive way. Customisation of our booking conditions to suit individual needs is an inherent part of our bespoke service... today’s consumer and current climate means it has become even more valuable."

Out of Hours Support

Supporting agents outside of standard opening times, Carrier is testing a new service to provide assistant with urgent requests that can't wait until the next working out of hours. A small out of hours team will be on hand to handle requests such as holding the last few places on a trip, securing the last available suite or other ugent requests. Carrier head of sales, Rick Milne commented “Although this is only a pilot currently, we’re hopeful this can become a viable way to offer support outside of normal working hours to our key partners.”

www.carrier.co.uk


More News...

Riviera Travel open booki…

Riviera Travel open bookings for British Isles cruises this summer

Places are now available on the operator's July voyages across Britain and Ireland.

Anguilla expands its holi…

Anguilla expands its holiday bubble programme

With British international travel set to resume as early as May 17, the island has expanded its holiday bubble initiative.  

ONEE Luxury Travel launch…

ONEE Luxury Travel launches a platform for agents

ONEE Luxury Travel’s new B2B2C distribution platform is all set to facilitate bookings between luxury rental property managers and travel agents. 

Titan Travel extends trad…

Titan Travel extends trade incentive and flexi-deposit scheme

The escorted holiday specialist is offering agents a £20 voucher for every new booking and has extended its £49 per person flexi-deposit. 

Aurora Expeditions launch…

Aurora Expeditions launches 'Antarctica's Greatest Hits Voyages' for 2022/23

Celebrating its 30th anniversary this year, Aurora Expeditions has launched its Antarctic 2022/23 summer season itineraries.

American Queen Steamboat …

American Queen Steamboat Company and Victory Cruise Lines launch 2023 itineraries

The American Queen Steamboat Company and Victory Cruise Lines has announced the launch of  their 2023 itineraries, featuring the debut of Victory Cruise Lines’ second expedition vessel, Ocean Discoverer, and...

Accor to open Sofitel in …

Accor to open Sofitel in Cebu City, Philippines

The 195-room luxury property is set to debut in 2025. 

APG Network celebrates it…

APG Network celebrates its 30th anniversary

APG will be celebrating its 30th anniversary throughout 2021.

Rocky Mountaineer launche…

Rocky Mountaineer launches 2022 holiday packages

Rocky Mountaineer has launched holiday packages for their Canadian routes in 2022, which are now available to be booked, along with the 'All Aboard' promotion.

Princess Cruises unveils …

Princess Cruises unveils Australia & New Zealand 2022/23 programme

Princess Cruises has launched its 2022/23 Australia and New Zealand programme, set to go on sale from March 3, 2021. 

MSC Cruises begins the co…

MSC Cruises begins the countdown to MSC Seashore's launch

Six months before it takes to the seas, the cruise line has spotlighted its latest next-generation ship.

Bahia Principe Grand Punt…

Bahia Principe Grand Punta Cana reopens its doors

Bahia Principe Hotels & Resorts, the all inclusive resort brand with properties in the Caribbean, Mexico, and Spain, has announced the reopening of Bahia Principe Grand Punta Cana.

Prev Next

twn Are you sure that you want to switch to desktop version?