VIVA Cruises has launched a new water level guide, designed to help agents better understand, explain and manage the impact of changing conditions
This comes after a period of disruption to European river cruise itineraries, with the operator holding a webinar earlier this year for agents and operators about the impact of high and low water levels.
‘High Water & Low Water on Europe’s Rivers’ provides insight into why water levels fluctuate, how river conditions are monitored, and the operations decisions involved when disruption occurs.
It also describes how the operator works with local authorities and its onboard crews and operations department to assess conditions and adjust itineraries where necessary.
Michelle Daniels, director of sales, UK & Ireland and Australia & New Zealand at VIVA Cruises, said, “Water level changes are a natural part of river cruising and understanding the reasons behind them and the decisions they can trigger is essential.
“We’re created this guide to give agents a clearer picture of what happens behind the scenes, from monitoring river conditions to assessing alternative arrangements.
“Ultimately, we want our partners to feel confident when speaking to customers, with the knowledge and information they need to explain the situation.”
The free digital guide is accessible via the VIVA Cruises training portal.
