Travel Counsellors Sarah

Sarah Watts, Not Just Travel, on customer confidence and a rise in bookings

Not Just Travel's Sarah Watts on how the trade can make its customers as confident as possible when securing bookings. 

With more of the population being vaccinated, the travel landscape is opening up for holidaymakers, and we seem to be seeing increasing confidence when it comes to booking holidays. 

In May, we had seen a big rise in bookings, not just to UK staycations, but also to Disney’s new Seacations. These have proven hugely popular with families looking to getaway but also have all the entertainment of a traditional resort, with the security of knowing they will not have to quarantine. And who, whether youngsters or the young at heart, doesn’t love Disney? 

Speaking of the Government’s Travel List, we are still waiting to see what countries get added this month. But so far, Israel, Iceland and Gibraltar are open for travellers, with testing being required before and after returning in all cases. At Not Just travel we are offering low-cost PCR testing from £45 per person. This, along with our Covid travel insurance, has proven very popular with travellers and has given them confidence in their bookings. 

Customers are wanting confidence, reassurance and a guide through new processes right now. That’s why we have our partnership with Hays Travel and Assured Screening. Through this, we are able to offer customers the peace of mind and a selection of testing options, from home-testing to same-day testing. It’s just another way the industry is showing how it is flexible, adaptable and doing what it can to protect customers and restore faith in the process. Before, there was a degree of inflexibility around rebookings and refunds in the industry as a whole, but let’s face it, the last year has seen some long-needed changes coming to the fore, which can only be a good thing for customers and travel agents alike.


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