Travel Counsellors Sarah

Sarah Watts, Not Just Travel, on customer confidence and a rise in bookings

Not Just Travel's Sarah Watts on how the trade can make its customers as confident as possible when securing bookings. 

With more of the population being vaccinated, the travel landscape is opening up for holidaymakers, and we seem to be seeing increasing confidence when it comes to booking holidays. 

In May, we had seen a big rise in bookings, not just to UK staycations, but also to Disney’s new Seacations. These have proven hugely popular with families looking to getaway but also have all the entertainment of a traditional resort, with the security of knowing they will not have to quarantine. And who, whether youngsters or the young at heart, doesn’t love Disney? 

Speaking of the Government’s Travel List, we are still waiting to see what countries get added this month. But so far, Israel, Iceland and Gibraltar are open for travellers, with testing being required before and after returning in all cases. At Not Just travel we are offering low-cost PCR testing from £45 per person. This, along with our Covid travel insurance, has proven very popular with travellers and has given them confidence in their bookings. 

Customers are wanting confidence, reassurance and a guide through new processes right now. That’s why we have our partnership with Hays Travel and Assured Screening. Through this, we are able to offer customers the peace of mind and a selection of testing options, from home-testing to same-day testing. It’s just another way the industry is showing how it is flexible, adaptable and doing what it can to protect customers and restore faith in the process. Before, there was a degree of inflexibility around rebookings and refunds in the industry as a whole, but let’s face it, the last year has seen some long-needed changes coming to the fore, which can only be a good thing for customers and travel agents alike.


More Industry Insights...

Mark & Isobel McCardi…

Mark & Isobel McCardie, Not Just Travel, on increasing customer confidence

Mark and Isobel McCardie, Not Just Travel, talk about rising client enthusiasm for holiday bookings, and how they best prepare for the constantly changing traffic light system for travel.

Matt Brazier, PATA UK …

Matt Brazier, PATA UK & Ireland, on being 'travel ready'

Pacific Asia Travel Association (PATA) UK & Ireland comments on the current situation in the region and the importance of being ‘travel ready’.

Marie Rowe, Travel Counse…

Marie Rowe, Travel Counsellors, on keeping calm and carrying on

As agents across the world battle with a continuously uncertain landscape, Travel Counsellor Marie Rowe encourages all to 'Keep Calm and Carry On'. 

Matthew Herbert, JG Trave…

Matthew Herbert, JG Travel Group, on the power of staycations

As the popularity of staycations doesn’t seem to be slowing down, Matthew Herbert, sales and yield director at The JG Travel Group, offers travel agents a host of tips on...

Yvonne Campbell, Travel C…

Yvonne Campbell, Travel Counsellors, on remote working in Barbados

Yvonne has remotely worked from paradise throughout the pandemic, thanks to the Barbados 'Welcome Stamp' scheme.

Cherie Richards, Not Just…

Cherie Richards, Not Just Travel, on issues surrounding the future of travel

Cherie Richards, chief of staff at Not Just Travel, talks about summer holiday bookings and offers those in the industry a mental health reminder.

Sarah Watts, Not Just Tra…

Sarah Watts, Not Just Travel, on customer confidence and a rise in bookings

Not Just Travel's Sarah Watts on how the trade can make its customers as confident as possible when securing bookings. 

Tracey Poggio, ANTOR chai…

Tracey Poggio, ANTOR chairman, offers a round-up of member country updates

As restrictions slowly but surely ease, Tracey Poggio, ANTOR chairman, offers a round-up of the ways in which ANTOR members are proactively retraining to prepare for the reopening of travel.

Juliet Twena, Travel Coun…

Juliet Twena, Travel Counsellors, on the importance of trusted travel advisors

Travel Counsellors' Juliet Twena on how agents fit into the modern landscape of travel in 2021. 

Ben and Toni Rood, Not Ju…

Ben and Toni Rood, Not Just Travel, on what's in store for 2021

Not Just Travel's Ben and Toni Rood on the travel industry's signs of recovery and what clients are looking for when booking breaks in 2021. 

Saudi Tourism Authority o…

Saudi Tourism Authority on the upcoming roadshow and the future of tourism

Ahead of the virtual Saudi Roadshow on March 30-31, Abdullah Al Dakhil, STA spokesperson, talks about what agents can expect from the event, as well as the future of Saudi...

Cherie Richards, Not Just…

Cherie Richards, Not Just Travel, talks about holiday booking trends

Cherie Richards, chief business development officer of Not Just Travel, talks about the increasing confidence in summer holiday bookings, as well as questions about pre-requirements for travel that still remain...

Prev Next

twn Are you sure that you want to switch to desktop version?