Travel Counsellors Juliet

Juliet Twena, Travel Counsellors, on the importance of trusted travel advisors

Travel Counsellors' Juliet Twena on how agents fit into the modern landscape of travel in 2021. 

Words such as addiction and obsession can be viewed quite negatively, but since I was a child I have been obsessed and addicted to one thing – travel! It’s been far from undesirable! Over the past decade and a half I’ve been privileged to do a job I truly love. But, in this age of tech with high speed Wi-Fi and 5G, intuitive online booking engines, and airlines taking on the package market, what is my function? Where do I come in and what can I add? Is there value in using a travel advisor? All of these statements and similar get thrown at me almost daily, and I love it. 

There is nothing more satisfying than having the opportunity to shout it from the roof tops. I am a professional travel agent! There isn’t an online engine that can compete with the human touch. I’m here. I have got your back. I have taken the time to get to know you. I care. Always. 

Following the latest Global Travel Taskforce’s announcements the other week, it continues to be a challenging time for us all in travel, but no matter your opinion on the Government’s approach, never has there been a better time for travellers to call in the experts. Travel and holidays are fun, right? Who wants to sit all day trying to figure out where might be good to go, what the restrictions, entry requirements and quarantine might be? No matter how intuitive online booking engines are, they can’t work all of this out. But guess what: we travel professionals can. 

2021 is set to be the year of what I like to call “smart travel”. Book flexible. Book smart. Book with a trusted travel advisor.


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