‘Keeping grounded: why airlines are investing in the airport’ by Errol McGlothan, Airport Lounge Development

The airline industry is increasingly dynamic and competitive. Within recent weeks, Monarch, Alitalia and Air Berlin have collapsed, yet we’ve seen Thomas Cook, Jet Airways and Wizz Air all investing in new services. Norwegian has introduced lower cost fares to long haul destinations but has been impacted by rising costs.

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‘Tips for launching a travel referral programme: harnessing post holiday goodwill’ by Andy Cockburn, Mention Me

As the end of the school holiday beckons, now is the time to be taking stock, planning, and capitalising on your customer’s post summer holiday goodwill, and working towards ways to retain, develop and invest in those customer relationships.

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'The on-demand traveller: how data is changing air travel expectations’ by John Grant, OAG

Generation Z: raised with technology, fully mobile-native, and the owners of multiple devices - these individuals have an ‘I want it now’ attitude.

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‘Credit and Debit Card Charges Banned’ by Julia Lo Bue-Said, Advantage Travel Partnership

The recent public announcement by the government on the new payment services directive brought conflicting feelings.

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‘Summer time service: how to manage the seasonal spike in customer experience’ by David Potter, Firstsource Solutions

The summer months are the busiest time of the year for the travel sector. With school out and summer weather beckoning, July and August see a dramatic spike in people enjoying their well-deserved time off and heading to sunnier climes.

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Braving new cultural experiences: Journalist Robert Reid takes on the Star Alliance travel challenge

Who says the best travel is about comfort? This thought springs to mind when I recall stepping into a boxing ring in Bangkok to face a champion in my first-ever bout.

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‘The digital journey ahead for travel marketing’ by Graham Tricker, LiveRamp

Digital has undoubtedly played a huge role in streamlining and enhancing modern travellers’ journeys, largely fuelled by data.

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