Richard English looks at getting back to basics in selling
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In the feature I wrote for Travel Bulletin at the beginning of this year, under the ITT heading, I spoke of my experience with Inga (and if you didn?t read the article let me reassure you ? as you will learn it was a totally innocent experience). I spoke about the way that Inga bustled about behind her bar, cleaning and sorting, even though she needn?t have done so ? simply to create a good impression for her customers.?
Paul Melinis, director of sales at One Stop Touring Shop - Insight Vacations, Trafalgar Tours and Contiki Holidays
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The escorted touring market is experiencing continued growth as agents realise the benefits and earning potential of selling touring holidays. Not only can agents earn large commissions, but they?ll also elicit repeat custom from happy clients.?
Hoda Lacey explains how to manage risk in the workplace
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| Recent worldwide events have caused me to reflect on some of the basic management omissions that occur in businesses. Essentially, a country is an organisation on a larger scale. Understand one and you will understand the other. So translate the recent stand- off in Egypt into business terms where the board of directors, the shareholders, the customers and the staff are demanding that the CEO step down. |
Richard English offers more tips on telephone sales
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In my last feature last year (doesn?t time fly!) I said that it was important to try to close the sale and not to let your telephone customer hang up without getting some kind of commitment. Try always to get some agreement from your customer, even if you can?t get a definite booking.?
Win a seven-night holiday to Antigua
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Agents completing the new Grand Pineapple Beach Resort?s training by December 31 have the chance to win a seven-night all-inclusive stay at Grand Pineapple Beach Antigua.
How to overcome APD increases by selling extras to boost profit
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By Jayne Finn?
Depending on whether you see life as a glass half-empty or half-full, may well have influenced your reaction to the Chancellor?s proposed increases in Air Passenger Duty.
I too share the Industry?s ?outrageous, ludicrous, scandalous? reaction to this huge injustice. How frustrating for those who have been lobbying Government, to find that their carefully crafted, reasoned arguments have been ignored.