Volcanic ash refunds from Jetset

Jetset is keen to thank agents for the patience they have shown in getting through to its operations team following Iceland's natural disaster which affected hundreds of bookings.

The operator says that while almost all airlines traditionally work to a refund timescale of four-six weeks, the Iceland disaster will almost certainly double the time that it takes an airline to refund the operator in order for the refund to be passed down the line.

However, the company has confirmed that all flight bookings due a full refund as a result of fully unused flights caused by the volcanic ash will be made to agents within the next 30 days, regardless of whether the airline has paid the operator. 

 The company's chairman, JOhn Bond, said: "I trust this is the right way to support our agency partners in these extreme circumstances. We believe this decision will help reduce your administration and ease any frustration your clients may be feeling due to the airport closures.  Hopefully it will also enable you to spend more productive time promoting future sales!'


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