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St Lucia's hotels and operators offer 'Hurricane Guarantee'

As many as 22 hotels and resorts in Saint Lucia are taking part in a Hurricane Guarantee programme which ensures customers book holidays with confidence at any time of the year, especially during the traditional hurricane season – June 1 to November 30.

The programme was originally created in 2018.

Located at the southern tip of the hurricane belt, Saint Lucia is geographically situated far from the designated active hurricane zone covering the Caribbean Sea and Gulf of Mexico. Hurricanes very rarely land on its shores. Since 1850, only 14 hurricanes have even moved within 60 miles of the island.

Beverly Nicholson-Doty, chief executive officer of country's tourism authority, said: “Consumer confidence is extremely important to us in Saint Lucia, so the Hurricane Guarantee is in place to assure our visitors that they are covered in the unlikely instance that an established hurricane will alter their travel plans.

“Based on history and statistics, the likelihood of a major hurricane landing in Saint Lucia is low, but we want our guests to feel confident booking their holiday.”

As part of the programme, individual hotel groups and hotel operators associated with the Saint Lucia Hotel and Tourism Association (SLHTA), offer the Hurricane Guarantee, which covers cancellations made prior to arrival and if a holiday is cut short because of a hurricane.

Hotels participating in the SLHTA Hurricane Guarantee include: Anse Chastanet, Bay Gardens Resorts (five properties), Bel Jou Hotel, Calabash Cove, Hotel Chocolat, JadeMountain, The Landings Resort & Spa, Marigot Bay Resort and Marina, Royalton Saint Lucia Resort & Spa, St. James Club Morgan Bay, Ti Kaye Resort & Spa and Windjammer Landing Villa Beach Resort.

SLHTA Hurricane Guarantee includes:

If a hurricane warning is issued by the Saint Lucia Meteorological Service (MET), guests can cancel their hotel reservation without penalty. (“Hurricane” Storm being classified as a hurricane category force storm). Hotel deposits may be applied to any future bookings. Group booking cancellations will be handled on an individual basis in accordance with the group contract.

In the event that a member hotel is not able to continue its operations due to damage incurred by a hurricane (as determined by the Saint Lucia Meteorological Service), the member hotel will invite the guest to return for a complimentary stay within one year from the reopening of the member hotel.

In addition, the following hotels offer their own individual hurricane policies: BodyHoliday Saint Lucia, Castles In Paradise, Palm Haven, Oasis Marigot and Sandals Resorts (three properties). Terms and details can be found on the individual websites for these hotels.

To know more about the programme, click here.

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