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Regent Seven Seas upgrades Wi-Fi and washing

Regent Seven Seas has announced upgrades to its internet and valet laundry services, as well as an improved customer feedback form.

The luxury cruise line is improving its internet bandwidth by almost double across its entire fleet by January 2020, giving guests faster, more reliable Wi-Fi while on board. The Wi-Fi sign-in page will be more user-friendly to boost access. For guests sailing in the Master and Grand Suites, a free unlimited valet laundry service now on offer.

Additionally, guests will be able to participate in a digital guest survey to help Regent track passenger experiences and obtain feedback in real-time. This new system replaces the paper guest satisfaction questionnaires and allows feedback to be delivered during the cruise as well as afterwards. The feedback is automatically sent to the ship’s officers and company leaders at the Miami head office. This will be rolled out across the fleet by October 2019.


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