Joanne Desk

No refunds on credit card transaction fees hitting travel agents hard

Almost three-quarters (73.81%) of travel agents surveyed by trade body The Scottish Passenger Agents' Association (SPAA) have lost money by refunding their clients who paid by credit card.

Travel agents are paying out full refunds to clients, but credit card companies have not been refunding the original charge to the agents for using credit cards for the booking. Many agents have experienced difficulties after having to refund their clients before they receive the monies from the travel companies and airlines.  

The survey found that 31% of agents who had suffered credit card loses whad lost around £500 in a single month and 35% had lost in the region of £200. Similarly, 93% of those agents, who had experienced losses, had lost money with a Visa transaction, 90% had suffered a loss with MasterCard transactions and 69% of agents who responded had lost out on debit card transactions.

SPAA president, Joanne Dooey said: "Unlike almost all other sectors, travel agents don't receive fees for their work, which can be on behalf of several travel partner per booking, until just weeks before a client's departure. The tsunami of cancellations and refunds means that the travel agent will never receive any fees for the work they did many months ago as they face refunding clients in full. The credit card companies should be refunding the charges back to the agents or introducing a handling fee charge to customers."


More News...

ROCK Insurance Group laun…

ROCK Insurance Group launches COVID-19 travel insurance and cancellation products

ROCK Insurance Group has launched two COVID-19 protection products to protect travel businesses and travel agents if customers cancel or postpone their trips due to COVID-19.

Polka Dot Travel reopens …

Polka Dot Travel reopens 14 branches across England

Polka Dot Travel has re-opened 14 of its 19 branches today, with new safety measures in place, as agents expect a boost in holiday bookings in the coming weeks and...

Travelport extends privat…

Travelport extends private channel agreement with Air France KLM

Travelport, which operates a travel commerce platform providing distribution, technology, payment and other solutions for the global travel and tourism industry, has announced an extension of its private channel agreement...

Sandals Resorts extends u…

Sandals Resorts extends up to 45% off and Booking Bonus offers to the end of July

Sandals and Beaches Resorts has extended offers of up to 45% off and an additional Booking Bonus of up to £600 off new bookings made before July 31, 2020.

Intrepid launches Nation…

 Intrepid launches National Travel Agent Day UK for July 24

Intrepid Travel, a leading sustainable tour operator, launched the first National Travel Agent Day UK, scheduled to take place on July 24.

Madeira and Porto Santo g…

Madeira and Porto Santo gain exemption for FCO's Portugal travel advice

Portugal's Madeira and Porto Santo islands, as well as the Azores, have been included in the global list of destinations which are exempt from the FCO’s advice against all but...

70% of Palma hotels to re…

70% of Palma hotels to reopen by end of August 2020

The President of Palma and Cala Major’s Hotel Association, Javier Vich, has confirmed that 70% of Palma’s hotels will reopen by August 2020 with further openings anticipated in September and...

The Villa Collection offe…

The Villa Collection offers private jet packages to destinations across Europe, the Caribbean, Indian Ocean and Far East

The Villa Collection has partnered with private aviation company Flitestar, to launch holiday packages which include private jet services to their luxury villas across Europe, the Caribbean, Indian Ocean, Far...

Soco Hotel gives travel a…

Soco Hotel gives travel agent chance to win five-night holiday

The Soco Hotel, Barbados, is giving one travel agent a free five-night stay on an all-inclusive basis for two people.

Aviation industry respond…

Aviation industry responds to the lifting of inbound quarantine restrictions

The Board of Airline Representatives in the UK (BAR UK) has described the lifting of the 14-day compulsory self-isolation policy for arrivals into England from Lower risk countries as "a...

Tourism boards from aroun…

Tourism boards from around the world ready to welcome UK visitors

Following today's announcement by the UK government which ends quarantine restrictions for visitors returning to the UK from a range of destinations, the response has been largely positive from tourism...

Travel industry leaders w…

Travel industry leaders welcome UK government lifting quarantine restrictions

ABTA, the Advantage Travel Partnership and UKinbound are among the organisations welcoming the lifting of quarantine restrictions for passengers returning toEngland from July 10

Prev Next

twn Are you sure that you want to switch to desktop version?