Keyboard hack security Pexels Soumil Kumar

Marriott seeks to reassure agents and customers after Starwood guest reservation database breach

Marriott has said in a statement that the hotel group has taken measures to investigate and address a data security incident involving the Starwood guest reservation database. 

On November 19, the hotel group's investigation found that an there had been an unauthorized access to the database, which contained guest information relating to reservations at Starwood properties on or before September 10, 2018.

On September 8, 2018, it received an alert from an internal security tool about an attempt to access the Starwood guest reservation database in the United States. It engaged security experts and learned that there had been an unauthorized access to the Starwood network since 2014. The company has recently discovered that an unauthorized party had copied and encrypted information, and took steps towards removing it. On November 19, the company was able to decrypt the information and determined that the contents were from the Starwood guest reservation database.

Marriott also revealed that the database contains information of up to 500 million guests who made a reservation at a Starwood property. 

For approximately 327 million of these guests, the information includes some combination of name, mailing address, phone number, email address, passport number, Starwood Preferred Guest (“SPG”) account information, date of birth, gender, arrival and departure information, reservation date, and communication preferences. For some of the customers, payment card numbers and payment card expiration dates were also stolen, but the payment card numbers, the company says, were encrypted using Advanced Encryption Standard encryption (AES-128). There are two components needed to decrypt the payment card numbers, and at this point, Marriott has not been able to rule out the possibility that both were taken.  For the remaining guests, the information was limited to name and sometimes other data such as mailing address, email address, or other information.

“We deeply regret this incident happened,” said Arne Sorenson, Marriott’s President and Chief Executive Officer.  “We fell short of what our guests deserve and what we expect of ourselves.  We are doing everything we can to support our guests, and using lessons learned to be better moving forward.”

“Today, Marriott is reaffirming our commitment to our guests around the world.  We are working hard to ensure our guests have answers to questions about their personal information, with a dedicated website and call center.  We will also continue to support the efforts of law enforcement and to work with leading security experts to improve.  Finally, we are devoting the resources necessary to phase out Starwood systems and accelerate the ongoing security enhancements to our network,” Mr. Sorenson continued.

The list of Starwood brands include: W Hotels, St. Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The Luxury Collection, Tribute Portfolio, Le Méridien Hotels & Resorts, Four Points by Sheraton and Design Hotels. Starwood branded timeshare properties are also included.


More News...

Loganair starts direct fl…

Loganair starts direct flights between London and Aberdeen

Loganair has launched direct service between London and Aberdeen.

Tahiti Tourisme launches …

Tahiti Tourisme launches 'Pick Your Paradise' campaign

Tahiti Tourisme has launched the 'Pick Your Paradise' campaign nationally to entice travellers to learn about and explore the many facets of The Islands of Tahiti.

Cayman Islands launches n…

Cayman Islands launches new agent training programme

The Cayman Islands Department of Tourism (CIDOT) has launched an updated online travel training programme with a new easy-to-navigate design, selling tips and revised information on the complete visitor experience...

Celebrity Cruises welcome…

Celebrity Cruises welcomes 900 agents for exclusive sailing on Celebrity Edge

Celebrity Cruises’ newest ship, Celebrity Edge, arrived into Southampton earlier this week, with more than 900 trade partners invited onboard to experience its innovative features first-hand, and to learn more...

London Luton Airport serv…

London Luton Airport serves 17 million passengers

Last month saw the first time that London Luton Airport (LLA) has served 17 million passengers over a 12 month period.

Fred. Olsen to partner wi…

Fred. Olsen to partner with marine wildlife charity ORCA

Fred. Olsen Cruise Lines has teamed up with marine wildlife charity ORCA for an inaugural Iceland sailing on Boudicca for summer 2019, as part of a new partnership to monitor...

Jewel Changi shows the sk…

Jewel Changi shows the sky’s the limit when its comes to layovers

Singapore’s latest icon and aviation-lifestyle destination - Jewel Changi Airport - has officially opened its doors to the world.

Eurostar provides 360° gu…

Eurostar provides 360° guide to help travellers with autism

In a first for the travel industry, Eurostar has launched a new 360° virtual guide to help travellers with autism enjoy a smooth and stress-free journey.

Ras Al Khaimah for all ag…

Ras Al Khaimah for all ages

The Ras Al Khaimah Tourism Development Authority (RAKTDA) continues to promote its summer campaign, offering a host of summer offers for guests visiting the destination up until September 30.

Air New Zealand's new cam…

Air New Zealand's new campaign highlights London to Los Angeles route

Air New Zealand has launched its UK campaign ahead of the summer showcasing its London to Los Angeles route and highlighting its “a better way to fly” proposition.

Qatar National Tourism Co…

Qatar National Tourism Council launches ‘Summer in Qatar’ programme

Qatar National Tourism Council (QNTC) has announced ' Summer in Qatar' programme that runs from June 4 to August 16.

Wales Coast Path Walking …

Wales Coast Path Walking Festival features 40 new guided walks

Started on May 4, the Wales Coast Path Walking Festival, featuring more than 40 new guided walks created by Ramblers Cymru, will continue till the 19th of this month.

Prev Next

twn Are you sure that you want to switch to desktop version?