In response to the escalating COVID-19 pandemic and further UK government guidance the closure of Haven holiday parks and Warner hotels across the whole of the UK has been extended from April 17 to May 14.
In a statement, Bourne Leisure said: "We know how disappointing this will be for those guests who are booked to stay with us during this time but every decision we make, we do so ensuring the safety and security of our guests, owners and teams are our number one priority, in the unprecedented times we are in."
Haven is contacting all guests affected by the closure to outline the options available to them, and urges people to check the website and the company's social media for further updates. As a large number of guests are affected, Haven is initially prioritising those who planned to visit between April 17 and April 30.
Guests with Warner bookings are advised not to travel to the hotels.
For Warner guests who did not cancel their booking before March 17, the company advises that the full value of the break has automatically been moved to the hold account. Agents can let these guests know they can either rebook and receive a ?100 voucher per room to spend at the hotel (whether it's a rescheduled break or any other booking in the next 12 months); or they can ask for a full refund. For guests who opt for a refund, payments made by debit or credit card will be repaid to the same card and may take up to 28 days to process. Where Warner holiday vouchers have been used, these can be transferred to another holiday.
Butlin's guests will be asked to complete a form to give the company an indication of how they would like to manage the booking. The company will respond to the guests' forms in arrival order and in a statement, the company has said that breaks will be protected.
