haven1 apr6

Haven holiday parks, Warner hotels and Butlin's extend closure to May 14

In response to the escalating COVID-19 pandemic and further UK government guidance the closure of Haven holiday parks and Warner hotels across the whole of the UK has been extended from April 17 to May 14.

In a statement, Bourne Leisure said: "We know how disappointing this will be for those guests who are booked to stay with us during this time but every decision we make, we do so ensuring the safety and security of our guests, owners and teams are our number one priority, in the unprecedented times we are in."

Haven is contacting all guests affected by the closure to outline the options available to them, and urges people to check the website and the company's social media for further updates. As a large number of guests are affected, Haven is initially prioritising those who planned to visit between April 17 and April 30.

Guests with Warner bookings are advised not to travel to the hotels.

For Warner guests who did not cancel their booking before March 17, the company advises that the full value of the break has automatically been moved to the hold account. Agents can let these guests know they can either rebook and receive a £100 voucher per room to spend at the hotel (whether it's a rescheduled break or any other booking in the next 12 months); or they can ask for a full refund. For guests who opt for a refund, payments made by debit or credit card will be repaid to the same card and may take up to 28 days to process. Where Warner holiday vouchers have been used, these can be transferred to another holiday.

Butlin's guests will be asked to complete a form to give the company an indication of how they would like to manage the booking. The company will respond to the guests' forms in arrival order and in a statement, the company has said that breaks will be protected.


More News...

UK's best eco-attractions…

UK's best eco-attractions for post-lockdown day trip

With lockdown gradually being eased across the UK and tourism sites hoping to safely open, a survey has found that Brits are looking forward to exploring the UK's eco-attractions.

Thailand reports 900% age…

Thailand reports 900% agent engagement, launches training webinars

The Tourism Authority of Thailand (TAT) has reported a huge growth in agent engagement and webinars it launched to keep up with demand in learning.

SLH launches #SLHFORHEROE…

SLH launches #SLHFORHEROES global campaign

Small Luxury Hotels of the World (SLH) has launched #SLHFORHEROES, a global campaign offering 1000 room nights to those who have supported their communities through the COVID-19 pandemic. 

Jamaica tourist board con…

Jamaica tourist board continues rewarding agents during lockdown

The Jamaica Tourist Board (JTB) has continued to engage and reward its top-performing travel agents and major travel partners during the coronavirus pandemic.

Mexico’s Riviera Nayarit …

Mexico’s Riviera Nayarit releases tourism wellness guide

Mexico’s Riviera Nayarit Convention & Visitors Bureau (CVB) has unveiled a Tourism Wellness and Best Practices Guide that outlines the elevated standard of sanitation and safety protocols.

Efteling unveils the new …

Efteling unveils the new Max and Moritz roller coaster

Efteling – the fairytale theme park in southern Holland  – will be launching a new family roller coaster ride, called Max & Moritz

UNWTO launches global gui…

UNWTO launches global guidelines to reopen tourism

The World Tourism Organization (UNWTO) has released a set of guidelines to help tourism sector emerge stronger and more sustainably from COVID-19.

Cruise Croatia unveils pr…

Cruise Croatia unveils private cruise services

Cruise Croatia has launched a brand new private cruise around Croatia’s hidden gems for 2021.

Celebrity Cruises continu…

Celebrity Cruises continues agent engagement series

Celebrity Cruises continues its various trade programmes, aiming to support travel agents to stay engaged and feel connected during COVID-19

Egypt tourism gearing up …

Egypt tourism gearing up for reopening hotels post-lockdown

The Egyptian Ministry of Tourism and Antiquities has devised a set of guidelines to be followed by all hotels after reopening post-lockdown in June

RCL Cares partners with e…

RCL Cares partners with everywoman to add trade resources

Royal Caribbean Cruises Limited, the parent company of Royal Caribbean International, Celebrity Cruises, Azamara and Silversea Cruises, has partnered with everywoman to add resources to online agent hub RCL Cares

Celebrity Cruises offers …

Celebrity Cruises offers five-day flash sale

Celebrity Cruises is offering five-day flash sale for guests to give more flexibility and choice while booking a holiday.

Prev Next

twn Are you sure that you want to switch to desktop version?