Holiday Extras is rolling out a training programme to help agents increase their travel extras’ conversion levels with interactive sessions designed to inspire agents to speak to customers with added confidence about the benefits that little extras can bring to the whole holiday.

Lindsay Garvey-Jones, national partnerships manager at the company, said: “The aim is to create something to give agents more inspiration when talking to customers about Holiday Extras and our products. They can bring extras to life by using our features on the agent website, such as our videos, which can increase conversion by up to 30%. “All of this training is called Discover, Inspire and Secure, which is the three step process that we suggest to increase conversion and enhance your customer's journey through the airport and to Travel Better. The training is participative, immersive and interactive...not death by Power Point!”

Pictured participating in a training session at Bolton Market Place TUI store is, from the left: the store’s Saffron Cowburn, Tom Newby, Natalie Marland and Scott Tyrer with Holiday Extras’ Leanne Murfin.

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