Sam Aston and Anthony Quinlan present Jet2holidays 15 Millionth Customers John and Diane Ashcroft with a giant boarding pass

A VIP surprise for Jet2holidays' 15 millionth customer

Jet2holidays celebrated 15 million customers and gave a surprise to the landmark customer at Manchester Airport on Monday,  November 18.

John and Diane Ashcroft, from Bolton, who are travelling on a 11-night break to the Columbus Aparthotel in Playa De Las Americas, Tenerife, were given the full Jet2holidays VIP treatment when TV personalities Sam Aston (Coronation Street’s Chesney Brown) and Anthony Quinlan (Emmerdale’s Pete Barton) came onboard their flight to surprise them.

After boarding as normal, the crew made a surprise announcement asking them to come to the front of the aircraft. It was then that Sam and Anthony broke the news to John, a supermarket cleaner, that he was in fact the operator's 15 millionth customer. To add to the excitement, John and Diane were rewarded on the spot with their holiday for free, receiving an upgrade to All Inclusive at the Columbus Aparthotel too. They also received several other VIP touches such as a private transfer to and from their hotel, a free excursion in Tenerife, and complimentary champagne to enjoy on the flight. Customers on the flight joined in the celebrations and were handed complimentary refreshments to mark the occasion.

Expressing his happiness, John Ashcroft said: “I’m pinching myself. We boarded the aircraft and were just getting settled for our flight to Tenerife when the pilot called us up. Sam, Anthony and the Jet2holidays team came out of nowhere to give us this magnificent surprise, and I’m not kidding when I say it has absolutely made my year. I cannot thank everyone at Jet2holidays enough. We were already looking forward to our holiday to Tenerife, but this has made the whole trip even more memorable.”

Steve Heapy, CEO of the airline and holiday operator, said: “Today marks a huge milestone for Jet2holidays, as we celebrate the 15 millionth customer to travel with us on a real package holiday. We wish John and Diane a lovely holiday, just as we do with every customer, and we hope our VIP send-off made the perfect start to their Tenerife trip.

“As well as celebrating, we are looking forward, too. Thanks to our continued investment into building a company that is obsessed with customer service, we look forward with confidence. No other holiday operator works as hard to make its customers feel like a VIP, and on top of our fantastic sun and city destinations, those special Jet2holidays touches such as a low £60 per person deposit, children go free, 24 hour in-resort assistance, and our free Resort Flight Check-in service means we look forward to taking millions more happy customers on holiday with us.”


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