Travel Counsellors Andy La Gette

Time management for travel agents

Andy La Gette from Travel Counsellors gives his valuable insights on time management.

Effective time management is the bedrock of any successful travel agent or agency. Variety is the bane and the beauty of our industry, with no two days the same. Workload can be seasonal − and if not predictable − it certainly peaks and troughs. The busiest times can leave us not knowing where to start. Quieter times (from what I can remember!) can leave us wondering what to do with our time.

The solution to effective time management is to find a routine and structure. Write daily lists, including a mix of urgent items with less pressing admin and client calls. Keeping in touch with customers is of paramount importance, but it is easy to neglect if it’s not on a list. Replying to enquiries and generally keeping customers in the loop throughout the lifecycle of a booking is one thing, but beyond that, schedule time to keep in touch with those who haven’t contacted you for a while. Reconnect with customers when they least expect it and they will think of you the next time they need to take a well-earned break.

I’ve learnt that while it may feel counterintuitive at the time, building breaks into your schedule saves a lot more time in the long run because a fresh mind is twice as effective, so step back, reassess, and go again.

“Control the controllables”, they say. I agree this is vital but only gets us so far. We are blighted and blessed in equal measure with the unexpected. Short notice trips, late changes, weather disruptions, and dare I say, airline industrial action – things inevitably happen without warning and we need to be ready. Where possible, try not to put things off until tomorrow. Tomorrow may not be as free as you thought. Try to wake up to a clear desk so that you’re ready if and when the next unexpected challenge arises.

Companies as a whole aim to keep one step ahead of the competition, and as a home working travel agent, I strive to keep one step ahead of myself. Plus, when it all feels like it’s getting too much, speak up! There is never any shame in asking for help. Building a safety network of trusted colleagues and a support team around me has proved to be invaluable in increasing my efficiency, and what’s more, resulted in time well spent.


More Industry Insights...

Bring out the best on a t…

Bring out the best on a trip to Budapest

Take a tour of Budapest with Jenny Lane from Blue Eye Travel; an ideal short-haul holiday spot for those who love culture, history and gastronomic experiences.

Time management for trave…

Time management for travel agents

Andy La Gette from Travel Counsellors gives his valuable insights on time management.

Discover what makes Austr…

Discover what makes Austria’s St Anton a great option for clients

Jenny Lane of Blue Eye Travel explores St Anton & shows how it can appeal to skiers of every level.

Global Travel Group shows…

Global Travel Group shows how to stand out in the market

Sian Webster, marketing manager, Global Travel Group, talks about how your agency can stand out and succeed in a crowded market − without spending a fortune.

How to generate luxury bo…

How to generate luxury bookings from social media

Ben Owen from Venture Travel tells how to use Facebook to target potential clients for luxury holidays 

Elite shows how agents ar…

Elite shows how agents are dealing with uncertainty to make their business grow

John Escott, general manager of Elite Travel Group, talks about getting feedback from agents on the high streets, growing businesses and dealing with uncertainty

A perfect match: find the…

A perfect match: find the ideal destination wedding for your clients

James Whitaker-Sheppard of Travel Designers shares his valuable insights on organising destination weddings. 

Ticking all the right box…

Ticking all the right boxes when selling LGBT holidays

James Whitaker-Sheppard of Travel Designers shows what agents can do to ensure LGBT couples a great holiday experience.

Why all-inclusive really …

Why all-inclusive really means meeting the diverse needs of your customers

The travel sector needs to think beyond “one size fits all” if they are to cash in on the huge untapped market of customers who want to travel but have...

Take your business’ socia…

Take your business’ social media to the next level

Ben Owen of Venture Travel shares his top tips on how travel agencies can improve their social media presence. 

What is that ‘magical ext…

What is that ‘magical extra’ that sets agents apart?

With some outside-the-box planning, Andy La Gette from Travel Counsellors shows how agents can deliver a client’s dream holiday.

It’s time to tick off tho…

It’s time to tick off those bucket list experiences

When it comes to a travel ‘to do list’, Neil Maslen from Travel Counsellors shows that there is a world of options for all seasons and reasons!

Prev Next

twn Are you sure that you want to switch to desktop version?